Overview

Rareon AI Labs Private Limited ("we", "us", "Company") operates Neblora at https://www.neblora.com. We provide print-on-demand apparel and personalized merchandise. Because each item is customized to your specifications, cancellations, returns, and refunds are subject to the conditions below.

CIN: U47912CT2025PTC018700 | GSTIN: 22AAOCR9924K1ZT
Contact: [email protected] | Phone/WhatsApp: 8087986266

1. Cancellations

1.1 Cancellation Window

• You may request order cancellation up to 1 day from the date of payment confirmation, provided printing has not yet started.
• Once your custom design moves into production (printing/processing), cancellation is no longer possible.

1.2 How to Request Cancellation

Email us at [email protected] or WhatsApp +91-8087986266 with your order number. If your order qualifies (before production has started), we will confirm cancellation and initiate a full refund.

1.3 Refund for Cancellations

Approved cancellations receive a 100% refund to the original payment method within 2–3 working days of approval, with an additional 5–7 days for the amount to reflect in your bank account or card statement, depending on your bank's processing time. Payments are processed via Razorpay, and refunds follow their settlement cycle.

2. Returns & Replacements

2.1 Non-Returnable Items

Because products are made-to-order based on your uploaded designs and specifications, we do not accept returns for:

• Change of mind or personal preference.
• Size or fit concerns (please refer to our size charts before ordering).
• Minor colour variations between screen previews and physical prints (due to monitor settings, fabric properties, and printing technology).

2.2 Valid Reasons for Replacement/Refund

We will offer a free replacement or refund if:

• Manufacturing/Printing Defect: Misprinted design, fabric tears, stitching defects.
• Wrong Item Sent: Incorrect product, size, or colour shipped.
• Wrong Design: The design printed does not match what you uploaded/confirmed.
• Transit Damage: Item arrived visibly damaged, soiled, or tampered with.

2.3 Reporting Window

• Defect/Wrong Item/Wrong Design: Report within 48 hours of delivery by emailing [email protected] or WhatsApp +91-8087986266.
• Transit Damage: Report within 48 hours of delivery. If possible, refuse delivery or note damage on the courier receipt and take a photo.
• Order Not Received: If your order shows "delivered" but you haven't received it, report within 72 hours so we can investigate with the courier.

2.4 Evidence Required

To process your claim, please provide:

• Order number and contact details.
• Clear photos showing the issue (defect, damage, wrong item/design, packaging, etc.).
• Brief description of the problem.

3. Resolution Process

• Review: We will review your photos and details within 1–2 working days.
• Approval: If validated, we will offer either:
  • A free replacement (produced and shipped at no extra cost), or
  • A full refund to your original payment method.
• Rejection: If the issue does not meet our policy criteria (e.g., personal preference, minor acceptable variations, late reporting), we will explain why and may not offer a replacement/refund.

4. Refund Timelines

• Once a refund is approved (for cancellation or validated issue), we will initiate it within 2–3 working days.
• Refunds are processed to your original payment method (card, UPI, net banking, wallet) via Razorpay.
• It may take an additional 5–7 working days (sometimes longer during bank holidays) for the refund to appear in your bank account or card statement, depending on your bank or payment provider.

5. Order Not Received

If the tracking shows "delivered" but you did not receive the order:

• Contact us within 72 hours of the "delivered" status at [email protected] or WhatsApp +91-8087986266.
• We will open an investigation with the courier partner.
• If the courier confirms non-delivery or loss, we will either send a replacement or issue a refund, subject to courier investigation outcome.

6. Exchanges

We do not offer direct exchanges. If you ordered the wrong size or product, you may place a new order at regular price. If you received a wrong size/item due to our error, we will provide a free replacement of the correct item once validated.

7. Contact & Support Hours

8. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with a revised "Last updated" date. Continued use of the site after changes constitutes acceptance.