Scope

This policy explains how Neblora at https://www.neblora.com collects, uses, stores, and discloses personal data.

Data We Collect

• Provided by you: name, email, phone, shipping/billing address, design files, preferences, messages.
• Transactional: order details, payment status (via Razorpay), refunds, invoices, GST details if provided.
• Technical: IP address, device/browser info, cookies, analytics (pages viewed, time on site, referrals).
• Optional marketing: newsletter opt-ins, survey responses.

Lawful Bases / Grounds

• Contract: accept, produce, ship, and support your orders.
• Consent: marketing communications and non-essential cookies.
• Legitimate interests: prevent fraud, secure systems, improve services.
• Legal obligations: tax/accounting, consumer protection, compliance requests.

How We Use Data

Fulfil orders; provide support; manage returns/refunds; personalize previews/recommendations; send service emails/SMS (confirmations, dispatch, delivery, policy updates); improve site performance; detect/prevent fraud; marketing (only if opted-in, with opt-out anytime).

Sharing & Transfers

• Payment processing by Razorpay; we do not receive/store full card/UPI credentials.
• Logistics/print partners to print, pack, and deliver orders.
• IT/analytics providers for hosting, email/SMS, analytics, support tools.
• Legal/compliance requests and enforcement of our rights.
• Cross-border transfers may occur in accordance with applicable law and safeguards.

Data Retention

We retain personal data as necessary for the purposes above and to meet legal, accounting, and tax requirements. Certain records (e.g., invoices) may be retained for statutory periods.

Your Choices & Rights

Request access, correction, update, or deletion of certain data by contacting us at [email protected]. Withdraw consent for marketing/cookies anytime. You may contact our Grievance Officer or the applicable data authority.

Children

Our services are not intended for children under 18; we do not knowingly collect children's data.

Security

We use reasonable technical and organizational measures to protect personal data. Payment security is provided by Razorpay under PCI-DSS.

Cookies

We use essential cookies for site operation and optional analytics/advertising cookies with consent. Manage preferences via our cookie banner or your browser settings.

Grievance Officer / Contact

We aim to acknowledge within 48 hours and resolve within 30 days.